Resume

Experience

IT Technician

FSU Primary Health Clinic,

College of Medicine,

Florida State University

Tallahassee, FL

Working in Athena Electronic Health Record system.
Trouble-shooting laptops, password resets, working with TD-Next ticketing system, and current Windows 10 operating system.
Handle calls with vendors to repair medical equipment, such as ECGs.
Work with TDNext ticketing system.

Web Site Manager

Florida Technology Council

Tallahassee, FL

IT Technician, Internship

FSU Primary Health Clinic,

College of Medicine,

Florida State University

Tallahassee, FL

Working with approximately 30 clinic staff to maintain their network-attached laptops.
Learning experience with Athena Electronic Health Record system.
Transitioned clinic to new email format, resetting Outlook on approximately 30 laptops.
Work with TDNext ticketing system.

IT Technician

Career Center,

Florida State University

Tallahassee, FL

Maintained 15 public use computers in an open library.
Assisted approximately 70 Career Center team members with maintaining their workstations.
Created Request for Proposal on new video system to record doctoral candidates record interviews with patients in a HIPPA compliant manner.

Delivery Driver/ Bicycle Mechanic

Big Daddy's Bike Shop

Santa Rosa Beach, FL

Maintained a fleet of approximately 400 bicycles on a rental fleet, doing daily maintenance.
Delivered bicycles to rental homes, developing customer-business relationships.
Trained approximately 5 new hires on how to conduct business solo while on the road.

Able Seaman/ Captain

US Merchant Marine

Multiple Locations

Participated in Safe navigation and ships maintenance using military computer systems while transferring millions of dollars of equipment, fuel, and people.
Operated machinery systems to transfer equipment from one ship to another in the open ocean.
Earned Captain’s License after multiple years at sea and taking courses in high-tech navigation and ship’s operational systems.
Worked with 4 to 25 team members to maintain the working order of the ship’s machinery systems.

Petty Officer 3rd Class

US Coast Guard

Multiple Locations

Helped create and implement a database system for transferring approximately 40 end-of-month reports over five years, transitioning from a paper-based system to an electronic-based system.
Attained kitchen manager and office manager positions responsible for the industrial kitchen’s daily running and feeding 180 team members three to four meals a day.
Supervised and trained 2 to 12 team members in proper health and hygiene of an industrial kitchen.
Trained approximately 100 new team members on fighting fires and keeping ship water-tight in case of emergencies.